FAQ’s

When and how will my care package be delivered?

Caring Canary is proud to announce we now partner with Australia’s most trusted and reliable courier service to ensure your packages are delivered quickly and safely OVERNIGHT TO ANYWHERE IN AUSTRALIA (orders must be placed before 3pm).

We offer NEXT DAY DELIVERY ALL OVER AUSTRALIA (yes, even to Perth) for a flat rate of just $15 for all orders. All deliveries are made during business hours from Monday to Friday. Weekend deliveries are available upon request in Sydney. We don’t deliver on Public Holidays. Please be aware that on the odd occasion there are courier delays, and delivery may take an extra day or two.

When you place your order, you will be sent a tracking link with the delivery details of your parcel, for your peace of mind.

If your order is placed before 3:00pm, it will be delivered to the destination the next business day. Please allow an extra day for remote and rural locations.

SYDNEY SAME DAY DELIVERIES AVAILABLE! Please call 0414 427 463 before placing your order. Prices start from $27.50. If your order is placed before 11:30am, your delivery will be delivered the same afternoon OR evening to Sydney Metropolitan Suburbs. If you require delivery at a specific time, this can be arranged for an extra fee.

We cannot deliver to PO BOXES.

By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if noone is home (this is standard practice and ensures your package gets to the recipient as quickly as possible). If you do not wish to give your order ‘Authority To Leave,’ please inform us before your order has been processed, or leave a note in the ‘comments’ section when placing their order. You may be required to pay the post office holding fee of $10 if noone is home and the package is returned to the Post Office. Please see our T&C’s for more information about this.

For deliveries to a residential address, it helps if you please provide the recipients telephone number. We give our courier the authority to leave parcels if the recipient is not at home. If delivery cannot be made, the courier will leave a calling card for the recipient to collect their package from their local post office.

For deliveries to a hospital or nursing home, please provide as much information as possible (such as level, ward and room number). Also make sure they haven’t been discharged by the time the delivery gets there.

We use the best courier service in the country to ensure your packages are delivered quickly and safely.

Please note Caring Canary accepts no responsibility once the care package has been signed for at these premises.

We cannot accept a specified delivery time (eg 5.00pm).

My package hasn’t arrived.

We are human, and we work with humans to deliver your packages, so sometimes once in a blue moon things happen. Please understand we do everything in our power to get your packages delivered safely, but sometimes a force of nature, a courier delay or unforeseen circumstances occur. We will work around the clock to follow up any lost, missing or delayed packages, this is our promise to you. We appreciate your patience and understanding when these (very rare) instances do occur.

Can I pay with credit card over the phone?

Sure, simply call 0414 427 463. Small fee applies (this small surcharge is not in excess of the reasonable cost of card acceptance)

Does the recipient see the name of the care package?

No, the care package names are for website purposes only.

Cancellation, Refund and Returns Information

Cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once the order has left our premises. Once an order has been cancelled the purchase amount will be refunded via the payment method used for the initial purchase.

In the unfortunate event that a care package has been damaged during the delivery process please call us on 0414 427 463, or email hello@caringcanary.com.au to organise for the care package to be returned and a replacement care package dispatched.

What are Caring Canary’s business details?

Our ABN is 16638757630 and our registered business address is 71 Victoria Street Potts Point NSW 2011. However please send any correspondence to our mailing address: PO BOX 793 Darlinghurst NSW 1300.

Liquor Information

Any alcohol featured in our care packages is designed to be delivered as a genuine gift to a person and does not exceed two litres. The gift is packaged and presented in such a manner that it is taken to be a gift. The gift can only be delivered to another adult who is not the purchaser. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.

I want to collaborate with Caring Canary, who can I speak to?

Great, send an email to hello@caringcanary.com.au and we will endeavor to respond within 48 hours.

What if the care package doesn’t look exactly like the one in the picture?

We work with small, boutique businesses. As artisans only have two hands, sometimes a product won’t be available. So, we reserve the right to substitute products in your care package with other, similar products which are always of equal or greater value. We only want your recipient to be completely satisfied!

Please note that Complimentary Caring Cards can only be sent with a care package order.

Terms and Conditions

Privacy Policy

What does a care package look like?

Caring Canary gift box with gold foil logo

Any unanswered questions? Contact Us