When and how will my care package be delivered?
We partner with Australia’s most trusted and reliable courier service to ensure your packages are delivered quickly and safely OVERNIGHT TO ANYWHERE IN AUSTRALIA* (orders must be placed before 3pm). If your order is placed before 3:00pm, it will be delivered to the destination the next business day. Please allow an extra day for areas outside of metro cities. And be aware that even though we dispatch your order in lightning speed, sometimes our couriers do experience unforeseen delays.
We offer NEXT DAY DELIVERY ALL OVER AUSTRALIA (yes, even to Perth) for a flat rate of just $16.50 for all orders. All deliveries are made during business hours from Monday to Friday. Weekend deliveries are available upon request in Sydney for an additional fee. We don’t deliver on Public Holidays. Please be aware that on the odd occasion there are courier delays, and delivery may take an extra day or two.
When you place your order, you will be sent a tracking link with the delivery details of your parcel, for your peace of mind.
*Regional areas may take longer.
SYDNEY SAME DAY DELIVERIES AVAILABLE! Please call 0414 427 463 before placing your order. Prices start from $27.50 (week days). If your order is placed before 11:30am, your delivery will be delivered the same afternoon OR evening to Sydney Metropolitan Suburbs. If you require delivery at a specific time, this can be arranged for an extra fee.
We cannot deliver to PO BOXES.
By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if noone is home (this is standard practice and ensures your package gets to the recipient as quickly as possible). If you do not wish to give your order ‘Authority To Leave,’ please inform us before your order has been processed, or leave a note in the ‘comments’ section when placing their order. You may be required to pay the post office holding fee of $10 if noone is home and the package is returned to the Post Office. Please see our T&C’s for more information about this.
For deliveries to a residential address, it helps if you please provide the recipients telephone number. We give our courier the authority to leave parcels if the recipient is not at home. If delivery cannot be made, the courier will leave a calling card for the recipient to collect their package from their local post office.
For deliveries to a hospital or nursing home, please provide as much information as possible (such as level, ward and room number). Also make sure they haven’t been discharged by the time the delivery gets there.
We use the best courier service in the country to ensure your packages are delivered quickly and safely.
Please note Caring Canary accepts no responsibility once the care package has been signed for at these premises.
We cannot accept a specified delivery time (eg 5.00pm).
My package hasn’t arrived.
We are human, and we work with humans to deliver your packages, so sometimes once in a blue moon things happen. Please understand we do everything in our power to get your packages delivered safely, but sometimes a force of nature, a courier delay or unforeseen circumstances occur. We will work around the clock to follow up any lost, missing or delayed packages, this is our promise to you. We appreciate your patience and understanding when these (very rare) instances do occur.